Skip to main content

American Diabetes Month 2015: Day 10 - Ordering Supplies

Day 10.  33.33333333333333333333333333333333% of the way through this month, and I feel like I could probably post more every day than I come up with on a single day, but then I'd have to have more time in the days.  Today, I want to talk about supplies.  This includes supplies for my insulin pump, glucose meter, prescriptions, all of it.

I've been rocking my new insulin pump for nearly three months now which means it's time to re-order supplies.  Previously, when I would get insulin pump supplies, I'd get a three-month supply plus an extra box, so that I can wait until the 3-month point for the supply reorder.  With my new pump, I did not get this extra box, so I have to open my order earlier.  The issue with ordering and getting insurance to cover the cost is that there is always a problem (at least for the first re-order after getting a new device).  While there have been a lot of improvements in this process, there have still been many systematic issues with the process that I've gone through, most notably the lack of communication in the extremes of situations.

The top reasons my orders get help up are as follows:

The top reason an order gets held up is because of insurance.  At the beginning of the year, this tends to be the reason why I'm stressing about orders of pump supplies.  While it's not a huge deal as long as I'm on top of everything, but when I'm stressing, it's a fairly large annoyance.  Once I have a comfortable relationship with the company where I'm ordering from, to get an idea of how to cope with the system.  The worst systems require me to call for someone to click a button and I have no option to trigger this in any other way.  This issue happens to be just a click of a button on the ordering side, but requires a call to get this taken care of.  A stale order usually doesn't cause a notification on the end of the medical supply company.  Something that I wrote about yesterday is that software organizations need to eat their own dog food, but I think this goes double for companies who work in the customer service business.

The second reason an order gets held up is because of a prescription.  This is something that you can avoid a BIT by notifying your physician prior to ordering/re-ordering, but that issue usually just means that someone is out of the office.  In some cases, the medical supply company or pharmacist is sending the prescription request via electronic message or fax, but doesn't confirm that the request made it to the destination.  This could be fixed with a bit more customer service (at least until the system improves) where there's a call to confirm the capture of this request, especially with a faxed request.  The most frustrating thing for a diabetic patient (or any chronic illness patient) to deal with is having to make calls to get something completed that should be a one single call to complete.

Popular posts from this blog

Expect the Unexpected #dblogweek

Today marks the first day of dblogweek for 2017 and today's topic is "Diabetes and the Unexpected" which seems quite apt for this disease in general.
Diabetes can sometimes seem to play by a rulebook that makes no sense, tossing out unexpected challenges at random.  What are your best tips for being prepared when the unexpected happens?  Or, take this topic another way and tell us about some good things diabetes has brought into your, or your loved one’s, life that you never could have expected? 

4,018 days

4,018 days ago, my life was changed forever by a visit to a clinic in order to get a yearly physical. When I went in, I had blood drawn and went back to my day. When I returned home that night, after supper, there was a call from the hospital (not uncommon, my Dad worked there) and I was sent to pack my belongings and go to the ER immediately. I had been diagnosed with diabetes, my blood sugar in the tests (and hence the alarm) was 860 mg/dL and with that, my life has been different every day since.

I've blogged about this in the past: http://blog.daviddellsperger.com/2015/07/9-years-ago.html and http://blog.daviddellsperger.com/2016/06/tinaluminum-diaversary.html. In the end, this year isn't much different, I'm celebrating by baking the Diabetic's worst enemy (Pizza) and going on with the day like normal.  It is especially strange this year, because 4,018 days ago was also a Monday, and I'm not sure, but I think this is the first time since my diagnosis that it ha…

Breaking Down the Cost of Diabetes #dblogweek

Today marks the second day of dblogweek for 2017 and today's topic is "The Cost of a Chronic Illness" which I feel like I've covered before, but it would appear it's only thinking of the cost that I've done, not writing about it.
Insulin and other diabetes medications and supplies can be costly.  Here in the US, insurance status and age (as in Medicare eligibility) can impact both the cost and coverage.  So today, let’s discuss how cost impacts our diabetes care.  Do you have advice to share?  For those outside the US, is cost a concern?  Are there other factors such as accessibility or education that cause barriers to your diabetes care?